Digital wallet passes
Customers save their loyalty card straight to Apple Wallet or Google Wallet with one tap. Always in their pocket, always up to date — and impossible to lose.
12,480
Wallet installs
9,210
Active passes
4.6
Avg. visits / mo
Saudi-first loyalty platform
Turn first-time customers into loyal regulars
Walaa gives your customers a digital wallet loyalty pass, rewards every visit automatically, and sends perfectly timed offers — so they keep coming back. No app, no POS dependency, no complexity.
Loved by 1,200+ Saudi merchants
Trusted by leading local businesses across the Gulf
Al-Nour CaféRiyadh RoastersJeddah BeautyNajd Auto SpaOlaya ClinicTamra BakeryDesert BloomQahwa HouseAl-Nour CaféRiyadh RoastersJeddah BeautyNajd Auto SpaOlaya ClinicTamra BakeryDesert BloomQahwa House
Chapter 1The problem
Customers come, and customers go
Advertising brings people through your door. But once they leave, the connection fades — and most never come back.
70%of first-time customers never return
Customers still returning
100%
Week 1
52%
Week 2
34%
Week 3
22%
Week 4
14%
Week 5
Without loyalty, returning customers fade week after week
Chapter 2The tension
Most businesses know how to attract customers. Few know how to keep them.
There's a missing layer between the visit and the next one — the ongoing relationship that turns a stranger into a regular.
Your business
Missing link
Your customer
Why Walaa
Loyalty is the most reliable way to grow
Acquiring a new customer costs far more than keeping an existing one. Walaa helps you build lasting relationships that turn into repeat visits, higher spend, and steady, predictable growth.
+40%
Repeat visits
Merchants see more returning customers within 90 days.
65%
Revenue from regulars
Most brand revenue comes from existing customers, not new ones.
84%
Prefer loyalty brands
Customers are more likely to buy from brands with a loyalty program.
5 min
To launch
Set up your first digital loyalty program in minutes, not weeks.
Features
Everything you need to keep customers coming back
A modern, wallet-based loyalty experience built for speed, scale, and simplicity — no app downloads required.
No app, no friction
Customers join instantly with a QR code or link — zero downloads.
Smart notifications
Send personalized offers straight to the wallet, never to spam.
Nearby engagement
Trigger a message when a customer is close to your store.
Works with your tools
Integrates with POS systems and your existing workflow.
Real-time customer analytics
Track visits, spend, and reward redemption as it happens — and act on it.
Automated rewards
Points, stamps, and milestones are calculated and granted automatically.
Loyalty programs
Pick the loyalty model that fits your business
Every program includes free push notifications and a built-in CRM dashboard — switch or combine them anytime.
Stamp Cards
Reward a stamp for every visit. Familiar and perfect for cafés and small stores.
Multi-Stamp Cards
Run multiple stamp groups in a single pass to promote different products.
Points Programs
Give points for spend. Flexible and powerful for dynamic reward systems.
Membership Tiers
Unlock VIP levels and premium experiences that build loyalty that lasts.
Discount Cards
Offer instant rewards that drive repeat visits without complexity.
Staff Cards
Build internal programs that motivate teams and reward consistency.
How it works
Launch your loyalty program in 3 simple steps
From sign-up to rewards, the entire experience takes minutes — for you and your customers.
01
Scan to get started
Customers scan a QR code at checkout to open the sign-up page instantly — no app store, no downloads.
02
Quick sign-up
They enter a name and mobile number. Their loyalty membership is created automatically in seconds.
03
Add wallet pass & earn
The pass saves to Apple or Google Wallet. Every purchase turns into points or stamps, automatically.
Engagement
Bring customers back with smart notifications
Automated, personalized, and perfectly timed messages delivered to the wallet — more impact than SMS, with zero spam.
- Transaction updates after every purchase
- Targeted marketing to specific customer segments
- Geo-triggered messages when customers are nearby
- Automatic win-back reminders for inactive customers
Transactionnow
Points added
You earned 12 points today. Only 8 more to unlock your next reward.
Marketingnow
National Day offer
Celebrate with 20% off for loyalty members — today only.
Geolocationnow
You're nearby
You're close to our store. Drop by now and earn bonus points.
Win-backtoday
We miss you
It's been a while. One more visit unlocks your reward.
Insights
Control, insights, and performance — all in one dashboard
Walaa visualizes daily performance, stamp trends, wallet installs, redemptions, and your top customers through intuitive, real-time charts.
app.walaa.com.sa / dashboard
92%
Customer retention rate
3.8x
Avg. reward redemption
80% of revenue
Top 20% of customers
Testimonials
Loved by merchants across the Kingdom
See how local businesses grow repeat visits and revenue with Walaa.
Case study · Al-Nour Café
“See how Al-Nour Café grew +40% repeat visits with Walaa.”
By replacing paper punch cards with digital wallet passes and automated reminders, Al-Nour turned casual coffee runs into a daily habit — without lifting a finger.
LA
Layla Al-Harbi
Owner, Al-Nour Café
“We launched a stamp card in an afternoon. Within two months our repeat visits were up 40% — Walaa basically runs our loyalty for us.”
Layla Al-Harbi
Owner, Al-Nour Café
“The wallet passes feel premium, and our customers actually use them. The nearby notifications bring people in on slow afternoons.”
Omar Saleh
Manager, Najd Auto Spa
“Finally a loyalty tool built for Saudi businesses. Arabic-first, simple, and the dashboard tells us exactly who our best customers are.”
Reem Al-Qahtani
Founder, Jeddah Beauty
Industries
Built for the businesses your customers visit every week
Walaa adapts to your activity — from neighborhood cafés to multi-branch retail chains.
Cafés & Restaurants
Salons & Barbers
Beauty & Spas
Clinics
Car Washes
Laundry
Retail Stores
Gyms & Fitness
Chapter 8The vision
The future of customer relationships
Walaa is evolving beyond loyalty into a complete relationship platform — so every business can understand, engage, and grow with its customers.
Reputation & reviews
Turn happy regulars into your strongest voice.
AI customer insights
Understand behavior and predict who's about to churn.
Automation
Campaigns and rewards that run themselves.
Deeper understanding
One relationship view across every touchpoint.
FAQ
Frequently asked questions
Everything you need to know about getting started with Walaa.
Start building loyalty that brings customers back
Hala! Welcome aboard — let's get your loyalty program up and running in just a few clicks.
No setup fees · Cancel anytime · Arabic-first support